Frequently Asked Questions   |   Returns and Refunds

Yes you can, but only if the bag is unopened. This is because the nature of these parts means that if the bag is open, it is impossible to tell if the component had been fitted and is still working correctly. This is usually the case with electrical components such as PCB boards, where we cannot tell if they have been damaged due to incorrect fitting.

We understand that in some cases you may need to return your parts. In order to return your parts and receive a refund, please ensure the following conditions are met:

• You contact us within 14 days of receiving your delivery, and inform us you will be sending back the parts.
• All parts are sent back brand new, unused and in exactly the condition they were received
• You make sure the parts are well packaged and returned to our warehouse.
• If your item came in a sealed plastic wrapper, with a 'Sealed Item' label, the bag must not be opened.

After your parts have been received and have been checked by a member of our team, you will receive your refund. We aim to do this within 3 to 5 working days.

If you need to return an order, please contact us and let us know the parts you are returning. Once we have confirmed the return, please send them back to the following address:

Garden Tractor Spares,
Unit 15 & 16,
Corinium Business Centre,
Cinderford,
GL14 2YD

When you return your parts you will receive a full refund for the cost of the parts. The original postage will not be refunded except for when the incorrect parts were sent to you or the parts you received were faulty.