Frequently Asked Questions
Deliveries
Am I able to collect my order directly from your warehouse?
If you wish to collect directly from our warehouse, please place your order online and at the checkout stage, select 'Collect from Warehouse'. We will then email you when your order is ready for collection, to arrange a suitable time.
If I am not available to sign for a delivery, can I specify instructions on where to leave my delivery?
Yes you can. Once the order has been despatched you will receive an email from our couriers informing you about your delivery. They will provide you with some options regarding alternative dates and signing options.
Finding Parts
Do you offer support by phone?
Unfortunately, we are unable to offer phone support due to the number of enquiries received. We do however offer email support, as well as having comprehensive help guides and part lists on our website.
All of the information required is in these part lists. We do however understand that these can be complex, so please contact us if you need any further help.
All of the information required is in these part lists. We do however understand that these can be complex, so please contact us if you need any further help.
Orders
The parts I was sent were not correct, what happens?
On the rare occasion that we send you the wrong parts, please contact us and let us know using the General Enquiry Form. Then post the full or partial order back to:
Garden Tractor Spares,
Unit 15 & 16,
Corinium Business Centre,
Cinderford,
GL14 2YD
We will then arrange for the correct parts to be dispatched or a refund if chosen. We will also refund the cost of the return postage.
Garden Tractor Spares,
Unit 15 & 16,
Corinium Business Centre,
Cinderford,
GL14 2YD
We will then arrange for the correct parts to be dispatched or a refund if chosen. We will also refund the cost of the return postage.
Will I receive a PDF invoice with VAT breakdown?
You will receive a confirmation email after your purchase has been made. Attached to this email will be an PDF invoice with VAT breakdown.
Returns and Refunds
Can I return an item in 'Sealed Packing'?
Yes you can, but only if the bag is unopened. This is because the nature of these parts means that if the bag is open, it is impossible to tell if the component had been fitted and is still working correctly. This is usually the case with electrical components such as PCB boards, where we cannot tell if they have been damaged due to incorrect fitting.
Can I return my parts and receive a refund?
We understand that in some cases you may need to return your parts. In order to return your parts and receive a refund, please ensure the following conditions are met:
- You contact us within 14 days of receiving your delivery, and inform us you will be sending back the parts.
- All parts are sent back brand new, unused and in exactly the condition they were received
- You make sure the parts are well packaged and returned to our warehouse.
- If your item came in a sealed plastic wrapper, with a 'Sealed Item' label, the bag must not be opened.
How long does it take to receive my refund after I have returned my parts?
After your parts have been received and have been checked by a member of our team, you will receive your refund. We aim to do this within 3 to 5 working days.
What is the process for returning a part?
If you need to return an order, please contact us and let us know the parts you are returning. Once we have confirmed the return, please send them back to the following address:
Garden Tractor Spares,
Unit 15 & 16,
Corinium Business Centre,
Cinderford,
GL14 2YD
Garden Tractor Spares,
Unit 15 & 16,
Corinium Business Centre,
Cinderford,
GL14 2YD
Will I receive a full refund when I return my parts?
When you return your parts you will receive a full refund for the cost of the parts. The original postage will not be refunded except for when the incorrect parts were sent to you or the parts you received were faulty.
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